CMS Releases Medicare Contractor Provider Satisfaction Survey Results

On August 27, 2008, the Centers for Medicare & Medicaid Services (CMS) issued a Press Release announcing the release of the report outlining the results for the 2008 Medicare Contractor Provider Satisfaction Survey (MCPSS). 

According to CMS, the average score based on a satisfaction survey across all contractors was 4.51 (on a scale of 1 to 6).  Last years average score was 4.56. CMS believes that such scores indicate that providers continue to be satisfied with the services provided by Medicare fee-for-service contractors. 

The MCPSS is mandated by the Medicare Prescription Drug, Improvement and Modernization Act of 2003.  The MCPSS is designed to gather and report objective, quantifiable data on provider satisfaction with Medicare fee-for-service contractors who process and pay Medicare claims.